The essential self-care app that increases your customer loyalty and reduces your operating costs
In today's heavily connected world, the ease of access to information and billing is rapidly becoming a critical element in managing customer relationships. Ingage Self Care, designed out of the core values of increasing customer loyalty, overall satisfaction and reducing operating costs, gives customers unprecedented engagement with their providers on mobile phones, tablets and other connected devices. From proactive instant notifications to bill reminders and payment, Ingage Self Care app intrinsically becomes part of your customer's daily routine.
- White labeled turnkey app that can be branded to your company's unique look and feel.
- Customer orientated layout providing easy to understand billing info and secure payment options including AutoPay feature.
- Instant Usage Counter viewings for Voice/Msg/Data plans and custom notifications if usage passes maximum.
- Links to advertising networks for additional revenue generating opportunities.
- Roaming area notifications.
- Fully featured FAQ with call centre integration.
- Easily bundled with other carrier services provided such as branded storefronts, Ring backs and music management.
- Flexible enough to be launched in app, or through the mobile web for Smart and Feature phones.
- Device agnostic and supports both smart phones as well as feature phones.
Carriers who have deployed Ingage have already noted KPI's including call deflection from customer care as much as 34%, increased customer satisfaction as much as 6% and ROI in as little as 2 months!