All business, technical, and marketing back office tools are accessible from one central ClearMode Console.
ClearMode Console
The ClearMode console is your gateway to all operations functions and allows user-rights access to various components depending on responsibilities ranging from portal management of content, open ticket tracking, advertising campaign builds, and reporting. This web-based console is the hub for all back-office support.
Customer Care
Customer Care Console is stand alone and manages front end customer support. ClearMode’s Customer Care package provides a complete set of customer care utilities, providing operators and content providers with comprehensive access to current and historical consumer transactions, complete with a log of all charges and events against each customer’s account. Customer care professionals are able to rapidly address customer concerns to manage dispute resolution and quality of service issues.
